Return Policy

All ceramics listed on my website are handmade, therefore may have slight imperfections as compared to a factory made pot. Perfection should not be expected. I post unedited photos with natural lighting and from several angles to give an accurate representation of my work. However, colors may look different based on lighting, angles, and camera. I also put a description of each pot in the listing, including rough dimensions. Please make sure you are aware of the dimensions of your pot before purchasing, as some may look larger or smaller in photos.

Due to the lengthy and expensive ceramic process, I do not offer returns or refunds for any reason except damage or errors on my end, so please consider your purchase carefully. I will always work with you to try to find a solution to any problems with your order, but please understand I reserve the right to deny any return. Especially if you are unkind to me.

Returns must be made within 14 days of receiving your items from www.urlovehella.com. Please email urlovehella@gmail.com to inquire about returns. Please include pictures of the damaged, defective, or incorrect items.

Returns are approved on a case by case basis. If your return is approved, your items MUST be returned & received in their original condition, or your refund will not be granted.

If your items were damaged during transit, a full refund plus shipping will be granted. Thank you for your understanding.